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Residential Journeyman Electrician

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Posted: 12/08/2024
Technicians

Littleton, MA
Nashoba - Electrical
/Full-time
/Onsite

 

Nashoba Air & BoilerWorks - Journeyman Electrician
 
Nashoba Air & BoilerWorks  is Nashoba Valley's premiere employer within the HVAC, Plumbing, and Electrical industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Journeyman Electrician with a track record of providing exceptional customer service to join our team! Whether you are a seasoned veteran or a novice;  if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!
 
Why Nashoba Air & BoilerWorks?
We feel a deep  personal responsibility  to our  employees . We seek to  create  and  maintain  an environment
where every employee is provided the  opportunity to develop  his or her  maximum potential , a warm and  friendly work environment  and   career opportunities.
 
If you possess that  special combination  of  mechanical skills,  a  desire to learn  and enjoy helping homeowners , Nashoba Air & BoilerWorks is where you want to be.  When we hire, it’s not only experience that we look for.  If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed.  We demonstrate this commitment every day, it’s our investment in employee growth that makes Nashoba Air & BoilerWorks a premier place to work.
 
Come grow with us!
 
In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews

 

Responsibilities:

  • Follow the Nexstar whole home electrical inspection process
  • Troubleshoot, diagnose, install and repair electrical components in a residential environment
  • Provide excellent customer service
  • Maintain proper stock, parts, tools, and safety equipment in the vehicle
  • Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
  • Obtain customer authorization/signature for payment (or financing) at the completion of the job
  • Meeting predetermined targets and sales goals
  • Assist customers in evaluating repair vs. replace options
  • Assist in generating and scheduling replacement consultations (as indicated)
  • Meet or exceed performance minimum standards

Nashoba Journeyman Electrician Success Metrics:

 
  • Customer Satisfaction (this always comes first!): Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
  • First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.
  • Response Time: Respond to service requests within Nashoba's defined time frame. Timely response ensures customer satisfaction and loyalty.
  • Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs.
  • Service Agreement Enrollment: Successfully enroll customers in Nashoba's service agreements when applicable, promoting long-term customer relationships and recurring revenue.
  • Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.
  • Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.
  • Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards.
  • Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rate
  • Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
  • Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success.
  • Professionalism and Communication: Uphold professionalism in all interactions with customers and team members.
  • Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule.
  • Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance.
  • Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing.
  • Additional KPI's as assigned by your manager.
  • Your dedication to these KPIs will ensure the delivery of exceptional electrical services and help build lasting customer relationships.

Salary Range : 40 - 55 USD / hour

Salary Description : Competitive compensation including a lucrative hourly wage, commission, and bonuses.

 

Join our team and become an integral part of Nashoba's commitment to exceptional Electrical services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!

Residential Journeyman Electrician
Sila Services LLC dba Nashoba Air & BoilerWorks

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Customer Service Representative

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