Customer Service Representative

 

Nashoba Air & BoilerWorks  is Nashoba Valley's premiere employer within the HVAC, Plumbing, and Electrical industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Whether you are a seasoned veteran or a novice;  if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!

 

We feel a deep  personal responsibility  to our  employees . We seek to  create  and  maintain  an environment

where every employee is provided the  opportunity to develop  his or her  maximum potential , a warm and  friendly work environment  and   career opportunities.

 

If you possess that  special combination  of  mechanical skills,  a  desire to learn  and enjoy helping homeowners , Nashoba Air & BoilerWorks is where you want to be.  When we hire, it’s not only experience that we look for.  If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed.  We demonstrate this commitment every day, it’s our investment in employee growth that makes Nashoba Air & BoilerWorks a premier place to work.

 

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Family & friends discounts on services

- Yearly Performance Reviews

 

At Nashoba Air & BoilerWorks, we pride ourselves on customer service and integrity. You’ve probably seen our trucks and our ads or even our office in Littleton, MA. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. People often come to us looking for a job, and they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

 

Maintaining high level of productivity.

Managing incoming calls and customer service inquiries.

Generating sales leads that develop into new customers.

Identifying and assessing customers’ needs to achieve satisfaction.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer issues.

Obtaining product knowledge so that you can answer questions.

Processing orders, forms, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communication with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

 

Excellent communication, organizational, and interpersonal skills.

Ability to stay calm when customers are stressed or upset.

Encouraging and motivating personality

A polished and professional demeanor.

Self-motivation and discipline.

An ambitious and competitive nature.

Highly evolved customer service skills.

A working knowledge of Microsoft office and computer savvy competence.

The ability to work from 8am to 5pm Monday through Friday.

 

Competitive hourly rates!Benefits: Medical, Dental, and Life Insurance.401 (k) with company match.Comprehensive , paid training.

Job Type: Full-time

Benefits:

Vision insurance

 

Experience level:

 

Shift:

Weekly day range:

 

Work setting:

 

Experience:

 

Work Location: In person