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Summary: Under the guidance and direction of the Deputy Director of Programs, the Intake Assistant assists the intake team with all aspects of intake functions and program management. Executes essential intake duties in a professional and empathic manner in the management of the various rental assistance programs and housing waiting lists. Places a high priority on customer service to support programs housing, and agency objectives in a team oriented environment.
Duties and Responsibilities:
- Maintains the rental assistance waiting lists in compliance with Housing Urban Development (HUD), Department of Housing and Community Development (DHCD) policies, and procedures.
- Accurately enters data into appropriate software program(s) and establishes and maintains orderly applicant files according to policy/procedures.
- Schedules and assist the team with applicant eligibility appointments, including gathering applicant data in compliance with HUD, DHCD and RCAP regulations, policies and procedures.
- Provides applicants assistance in completing the application during open application hours.
- Assist with briefings to educate all applicants on housing options, eligibility requirements, and services.
- Calculates gross annual income using third party documentation.
- Works in cooperation with intake team and managers to achieve target utilization and lease-up goals.
- Creates and maintains an adequate supply of issuance briefing packets for all voucher programs.
