Fidelity Bank appoints 12 colleagues to new roles at locations across its service area
Fidelity Bank promotes from within to drive LifeDesign approach, provide clients with continued outstanding service
(Leominster, Mass.) Fidelity Bank today announced the appointment of 12 colleagues to new roles at eight locations across its service area, effective immediately.
“Our mission and vision drive us to set a new bar for the community banking industry,” said Dee Sendrowski, Senior Vice President, Human Resources Director, Fidelity Bank. “We trust the integrity, ability and character of those we work with, and each individual brings a valuable perspective when we use our hearts and our heads to deliver the clarity and confidence our clients need to get where they want to be.”
Veronica Meneses, Vice President, Community Banking Project Manager
Veronica will design, scope, document, organize, and communicate details of community banking initiatives and projects both within community banking and to other departments within the bank.
William Spencer, Assistant Vice President, Relationship Manager
Bill will be responsible for generating and maintaining a portfolio of business aligned with the bank’s policies and procedures for asset quality and portfolio growth, as well as utilize the LifeDesign approach with prospective and existing clients to nurture relationships and identify opportunities to provide the most appropriate products and services to meet client needs.
Linda Carmichael, Senior Vice President, Operations
Linda will develop, manage, and direct all aspects of deposit operations, including the execution of innovative approaches, creative solutions, and process improvements across deposit operations to set the bank apart in the marketplace.
Terrence O’Kane, Human Resources Manager
Terrence will be responsible for payroll, benefits, compensation administration and recruitment, as well as driving strategic initiatives.
Wanda Walsh, Vice President, Collections Manager
Wanda will initiate collection efforts in compliance with bank and regulatory collection policies and procedures, as well as oversee all collection activities working in concert with Fidelity Bank’s legal counsel.
Emily Daugherty, Marketing Specialist
Emily will be responsible for supporting the bank’s overall marketing efforts, including the coordination, planning, creation, and execution of all related marketing initiatives.
Brett Finnell, Cash Management Representative
Brett will be responsible for assisting with Cash Management client inquiries and implementation, as well as providing training and ongoing support of all cash management products and services, including remote deposit, Bill Pay and other services.
Amanda Prokowiew, Systems Analyst
Amanda will be responsible for providing technical support and excellent customer service to end users while also supporting operating systems, including application deployment, across the bank’s IT systems.
Joseph Canedo, Data Analyst II
Joe will utilize data to share outcomes and learning opportunities related to key business objectives while also identifying key performance indicators to deliver information systems updates for the bank’s internal customers.
Brittany Roberge, Fraud Specialist
Brittany will work with clients to identify disputes on their accounts and proactively contact clients when alerts for online banking anomalies are received. Additionally, Brittany will identify and cease Mobile Deposit Capture (RDC) fraud while working with clients whose online banking credentials have been compromised, protecting clients from fraudulent activity.
Amanda Mackenzie, Bank Secrecy Act (BSA) Analyst II
Amanda will be responsible for supporting the development, implementation, and administration of the Bank Secrecy Act Compliance Program.
Michael Richard, Vice President, Banking Center & Business Development Manager
Michael will continue to embrace the LifeDesign approach philosophy and actively pursue opportunities to assist clients through LifeDesign sessions to build and expand client relationships.
About Fidelity Bank:
Founded in 1888, Fidelity Bank is one of the strongest independent community banks in Central and Eastern Massachusetts. Fidelity Bank’s unique LifeDesign approach to banking provides the care and clarity needed to make informed decisions with confidence. The Bank offers a range of personal and business banking solutions to clients in 14 full-service banking centers in Leominster, Worcester, Fitchburg, Needham, Gardner, Stow, Shirley, Barre, Millbury, Paxton, Princeton, and Winchendon. The Bank has consistently earned a “5 Star” rating from BauerFinancial, Inc., the nation’s leading independent bank rating and research firm. In 2020 Fidelity Bank was voted Worcester Telegram & Gazette Best Financial Services in Central Massachusetts and was named to the Boston Globe’s Top Places to Work list for the sixth time. As of December 31, 2020, the bank had total assets of approximately $1.1 billion. For more information, visit fidelitybankonline.com