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Fidelity Bank unifies consumer, residential and business loan servicing

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Fidelity Bank unifies consumer, residential and business loan servicing

(Leominster, Mass.) Fidelity Bank today announced it has unified consumer, residential and business loan servicing under one department, led by Gelsomina Long, Senior Vice President, Loan Servicing Manager. The new department alignment will ensure services across all lines of the loan servicing business provide a seamless process for clients when making financial decisions.
As leader of the Loan Servicing Department, Long will manage the implementation of business initiatives and strategies to maintain a culture of continuous operational process improvement, while also playing a key role in developing, implementing, and maintaining policies, procedures, and controls across all Fidelity Bank loan servicing lines of business.
“Since Gelsomina came to Fidelity Bank two years ago, she has made tremendous improvements to our loan process,” said Joseph Silva, Chief Lending Officer, Fidelity Bank. “By moving our loan servicing to a unified loan servicing model, we’ll be able to assist clients with our LifeDesign brand promise in an effective, seamless manner to meet their financial needs.”

A resident of Peabody, Long received an associate degree in business administration from Bentley College. In the community, she is a strong supporter of the Salem State University College of Nursing Scholarship Fund.
Under this new business model, Alexis Lashua is promoted to Senior Commercial Loan Servicer, reporting to Long. In this role, she will ensure all commercial loan requests, such as new loans, modifications, participation processing, construction advances and other primary servicing requests, are processed within the bank’s core system efficiently, accurately and within the department’s service level agreement.
Lashua began working at Fidelity Bank in 2018 as a Commercial Loan Servicer, and previously worked at Workers Credit Union and Navy Federal Credit Union. A resident of Fitchburg, she is a graduate of Montachusett Vocational Technical High School where she studied business.
Marissa Vescovi is promoted to Residential Servicing Manager, reporting to Long. In this role, she will oversee the residential servicing and secondary market daily functions. Vescovi came to Fidelity Bank from GFA Federal Credit Union in 2015, serving as Loan Servicing Supervisor.
A resident of Orange, she is a graduate of Athol High School. In the community, she serves as Treasurer for the Victoria Rose Scholarship Fund, which provides scholarships for children to take dance classes at The Dance Studio in Orange. In 2022, she was recognized by Fidelity Bank with the Humility Role Model Award.
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About Fidelity Bank:
Founded in 1888, Fidelity Bank is one of the strongest independent community banks in Central and Eastern Massachusetts. Celebrating its 20-year anniversary as the brand promise to the community, Fidelity Bank’s unique LifeDesign approach to banking provides the care and clarity needed to make informed decisions with confidence. The Bank offers a range of personal and business banking solutions to clients in 13 full-service banking centers in Leominster, Worcester, Fitchburg, Needham, Gardner, Shirley, Barre, Millbury, Paxton, Princeton, and Winchendon. The Bank has consistently earned a “5 Star” rating from BauerFinancial, Inc., the nation’s leading independent bank rating and research firm. Fidelity Bank was the only bank in Central and Western Massachusetts recognized as one of Forbes “America’s Best Banks in Each State 2022,” in addition to being voted Worcester Telegram & Gazette Best Financial Services in Central Massachusetts and placing on the Boston Globe’s Top Places to Work list six times. As of December 31, 2022, the bank had total assets of approximately $1.4 billion. For more information, visit

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