Dental Front Desk Receptionist

JOIN THE CHC FAMILY!

We are a Non-Profit Federally Qualified Healthcare Center located in Central Massachusetts. Our company opened in February 2002 in response to a Community Needs Assessment that identified a need for medical service for the underserved members of our community. We strive to provide compassionate care to everyone who walks through our doors, regardless of income or insurance status, including low-income, underinsured, uninsured, publicly housed, and homeless populations. CHC is committed to fostering, cultivating, and preserving a diversity, equity, and inclusion culture. At CHC, we strive for a workforce that reflects our community. We are proud to be able to serve our community! We would love to hear from you if you are passionate about our work!

Under the general supervision of the Dental Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the Dental Department. The receptionist's responsibilities include answering the telephones, checking patients in and out of the clinic, registering new patients and updating existing patient information in the appropriate practice management software system, printing encounter forms, booking appointments, reconciling cash, and performing other duties as assigned.

Essential Duties and Major Responsibilities:

• Receives and directs incoming patients
• Registers new patients into the system accurately and in a timely fashion
• Reviews and updates existing patient information related to demographics and insurance
• Follows established health center protocol for the check-in, encounter form production, and check-out
• Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
• Answer multi-line phones, direct calls as appropriate, and take accurate messages, distributing to an appropriate provider of a staff person.
• Places reminder calls to patients with upcoming appointments
• Follows established health center protocol for daily cash reconciliation
• Schedules walk-in appointments in collaboration with appropriate clinical staff
• Schedules patient appointments according to established protocol
• Copies of dental records as requested by patients, insurance companies, and other outside sources
• Demonstrate understanding and commitment to the health center mission
• Demonstrate understanding and commitment to the established CHC Values and Standards
• Performs other job-related duties as required or assigned

Minimum Qualifications:

• High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
• Bilingual in Spanish or Portuguese REQUIRED.
• One year of similar work experience in a dental or medical office environment preferred
• Computer skills for accurate data entry
• Knowledge of basic medical terminology preferred
• Demonstrated interpersonal relationship skills
• Demonstrated proficiency in reading, writing, and speaking in English
• Demonstrated ability to work in a fast-paced, high telephone-call volume office environment

Benefit:

• 401k  
• Generous vacation and personal time for eligible employees  
• Sick time
• Medical, dental, and vision insurance  
• 100% paid Life insurance/AD&D 
• 100% paid Long-Term Disability  
• Employee Assistance Program (EAP) 
• Discounts on travel and entertainment! 
• Discounts on cell phone service, computer purchases, and more! 
• College Tuition Rewards/CMEs 
• Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learns”, team building, and more!)
• EyeMed Vision Care Program
• Accident & Cancer Insurance
• Educational development reimbursement
• Discounts on - gym membership, travel & entertainment tickets, electronics, and more!

Qualifications