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Universal Banker I

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Posted: 02/09/2025

Bank Operations & Customer Experience

  • Processes customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds; accountable for ensuring confidential customer information is securely stored throughout the day
  • Maintains necessary supplies and cash
  • Balances cash drawer and transactions at end of working day
  • Assists in the balancing of the main vault and ATM as needed
  • Deepens knowledge of account types, products and services to advise and answer customer questions
  • Ability to answer most customer inquiries independently
  • May open new accounts for existing customers
  • Assists in giving customers access to safe deposit boxes (in applicable branches) and adheres to respective procedures and guidelines
  • Provides excellent customer service to internal and external customers; resolves any problems or complaints in a timely manner and escalates to branch management as appropriate
  • Assists with branch quality control and scanning
  • Provides digital technical support for customers

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