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Overview
The Deposit Operations Specialist I performs a variety of transaction verifications and corrections, record retention and related activities in conformance with Bank policies, procedures and objectives. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.
Responsibilities
- Responsible for the accurate and timely completion of Credit References and Audit Confirmations for business accounts both small business and commercial in nature.
- Responsible for the proper and timely completion Account Verifications for deposit accounts. Must strictly adhere to State and Federal privacy rules regarding consumer customers. Interpret language used in authorization releases to prevent unauthorized information from being provided to requestors. Also responsible for performing data entry using various tracking software products.
- Responsible for the proper completion of Social Security and Medicaid information verifications for deposit accounts. Must strictly adhere to State and Federal privacy rules and Social Security rules regarding information release for consumer customers.
- Provide support and input during the periodic review and updating of the department Standard Operating Procedures to ensure that they reflect the latest technological and workflow improvements made to the processes.
- Reviews computer records to ensure new deposit accounts are set-up properly and changes to existing accounts are completed accurately. Corrects all errors noted in a timely fashion.
- Reviews account opening documentation to ensure it is complete and accurate. Follows up with appropriate branch staff to obtain missing documents.
- Advises and assists retail staff regarding set-up of deposit accounts, completion of account opening/change documents, and processing of changes to deposit accounts. Assists with training.
- Produces management reports detailing errors and exceptions.
- Assists staff with customer inquiries and research.
- Answers inbound phone calls from branches and customers
- Maintains all documents in an orderly manner and performs functions associated with document imaging.
- Ensures full compliance with the Bank’s Information Security Policies and Procedures.
- Performs all duties in accordance with prescribed regulatory compliance guidelines.
- Performs related and unrelated duties as may be required.
