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    Assistant Branch Manager, Officer

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    Posted: 03/30/2025

    ABOUT LOWELL FIVE

    With nearly $1.7 billion in assets, over 200 employees, and 15 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five is honored to play a vital role in the economic vitality of the region.  We provide support of, and our employees are engaged in, a myriad of leadership roles for numerous community boards and organizations.  We are proud of the longevity of our employees and we are committed to finding new talent for our team.  We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employee’s best life.  For more information, please visit www.lowellfive.com.

    ESSENTIAL DUTIES AND RESPONSIBILITIES 

    Bank Operations & Customer Experience

    • Manages vault, orders money and monitors cash flow to ensure proper levels are met; verifies currency deliveries and shipments and processes night deposit when needed
    • Oversees ATM to ensure adequate cash and supplies; troubleshoots when needed
    • Processes mortgage applications and maintains licensure under specific NMLS guidelines
    • Processes and underwrites consumer loan applications, approves and declines those that fall within restrictive lending limits
    • Ensures customers receive exceptional service by determining needs, making appropriate recommendations, and resolving any problems or complaints in a timely manner
    • Completes periodic reports for management including Synergy, compliance, auditing, etc.
    • Completes and/or assists with branch scheduling and time card management, and assigns work as necessary
    • Adheres to security procedures by ensuring proper function of cameras, setting alarms, opening and locking the vault, storing cash and checks properly and responding to alarm calls
    • Oversees the maintenance of their branch office in the absence of the Branch Manager, including security cameras, alarms and vaults, outside grounds and building, and office equipment, including contact for regular preventative maintenance and emergency repairs
    • Assumes responsibility for branch during temporary absences of Branch Manager
    • Performs as Head Teller, Customer Service Representative, Retail Banking Associate, and other duties as needed to ensure operational requirements are met

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