Posted 12/28/2025
Service Desk L2 Support Specialist
As part of the IT Service Delivery team, the Service Desk L2 Support Specialist will work closely with IT management and Network Engineering to help resolve issues and problems reported by Global’s end user community. You will be responsible for the timely resolution of end user issues, the escalation of issues within the Service Desk team, as well as escalation to other groups outside of the Service Desk. In this role you will act as the second level of escalation on our team. Allowing us to improve our
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