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Security Systems Service Technician - Arlington, MA

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Posted: 03/12/2023

Security Systems Service Technician


Requisition ID: 1026
Great money. Great benefits. Minimal bull.
We know you have a lot of options for work these days, so let’s cut to the chase. We ask you to join our team, because we believe there’s no better place to build or finish your career in the security systems industry. We’ve been at this for 52 years, still family-owned, and the first employee we hired is still with us today. That tells you something about how we value people, and how our employees value working here. 
Apply now and if you join our team, you'll get a $5000 Sign-On-Bonus (licensed technicians only).


Summary of duties and responsibilities

Duties include but are not limited to the following:  performing routine inspections and repair of residential and commercial intrusion, fire, access, and video systems. Responsible for providing service/repair support of customers. Responsible for servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance.  All services must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment.                            

  • Troubleshoot and repair all respects of fire and security systems and equipment; mount equipment, replace equipment, test equipment, run wire and bend pipes.
  • Instruct customers in system operation.
  • Responsible for a degree of customer service.
  • Mounts and connects devices which requires climbing ladders, drilling holes, bending pipes.
  • Must be able to work in confined and small areas.
  • Respond to alarms; communicate with the Central Station on location and status with the use of company telephone.  
  • Work with color-coded system wires.
  •  Full compliance with AACI’s and customer’s safety program.
  • Responsible for accurate tracking on time sheets, service tickets and inventory items.
  • Directs the work of the service helper.
  • Must be able to drive a company vehicle adhere to policy and maintain vehicle.
  • Regular attendance must be maintained.                                     

Additional Duties:  

  • Research and obtain information on position specific training opportunities.
  • Responsible for handling on-call duties on a regular scheduled basis.
  • Other duties as required or assigned by company management.
  • Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Equipment used to Perform Job:

Ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) telephone, lift, and adding machine.

Must be able to lift 50 pounds.


High School Degree or equivalent and knowledge of installing all basic B/A and F/A with one to two years of related experience.

License Required:

Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states.

Valid drivers license


 Some out of town travel required.

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