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Assistant Manager

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Posted: 04/08/2021

The Assistant Manager is responsible for the day to day operations and personnel management in the manager’s absence which includes the efficient, profitable, and safe operation of the facility and employs, supervises, and trains facility personnel.     

Supervision Received:
Reports to and receives direct supervision from the Store Manager and District Manager.  May receive direction and supervision from the Director of Operations.

Supervision Exercised

Supervises all facility personnel.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides prompt and courteous customer service according to the operating standards of the company.

  • Provides leadership to others through example and sharing of knowledge/skill.

  • Responsible for all cash, invoices, merchandising, and equipment at the facility.

  • Maintains proper sales, inventory, accounting, payroll and timecard records.                                                      

  • Responsible for transmitting information to home office meeting established deadlines.         

  • Responsible for overall physical image (cleanliness) and maintenance of facility.

  • Merchandises facility according to the operating standards of the company.

  • Responsible for meeting sales and labor objectives.

  • Assists in development of advertising, promotional and merchandising programs.

  • Assists Store Manager with interviews, and trains all facility employees in store operations, product knowledge, sales techniques, personnel appearance and safety guidelines.

  • Responsible for ensuring that all employees complete required onboarding process within established timeframe.

  • Consults with Store Manager, District Manager and/or Director of Operations concerning disciplinary action.

  • Complies with environmental programs. 

  • Complies with all safety policies, practices and procedures. 

  • Reports all unsafe activities to District Manager, Director of Operations and/or Human Resources.

  • Prepares and submits all incident reports within 24 hours of the incident and secures associated video when applicable.

  • Performs other duties as assigned.

 
Competencies

  • Customer Focused.

  • Ability to lead, coach, motivate, train and develop staff to build effective team.

  • Personal Effectiveness/Credibility/Honesty and Integrity.

  • Proficient computer skills including Outlook, Excel and Word.

  • Effective Task & Time Management.

  • Ability to Prioritize, organize, and delegate assignments.

  • Communication proficiency both verbal and written.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Ability to adapt and manage change.

  • Reliable.

  • Flexible.

Job Requirements:

  • Must be able to perform arithmetical calculations in order to be able to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in. Ability to calculate figures and amounts such as discounts and percentages.

  • Be able to read, understand and write English language at an eight grade level

  • Have sufficient visual acuity to check identification and process necessary transactions.

  • Be able to read and understand instructions for operating electronic cash registers and other equipment.

  • Be able to lift up to 50 pounds, carrying cases of milk cartons and soft drinks, beer, and juice containers, etc. at least once per shift.

  • Be able to bend, stoop, push and pull to stock shelves and coolers.

  • Be able to sit/stand for up to a full eight hour shift in the performance of job duties.

  • Be able to use fingers bilaterally and unilaterally (one-handed) in the operation of store euipment such as cash registers, computers and adding machines.

  • Be able to work around gasoline fumes odors, and cleaning products.

  • Be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area.

  • Be able to climb a two to five foot ladder and maintain balance to clean windows and stock and arrange coolers and shelves, hang and/or change signs in and around store.

  • Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.

  • Be able to clean parking lot and grounds surrounding the convenience store including shoveling and salting when needed.

  • Be able to enter and work in a cooler at a temperature of 33 degrees up to 30 minutes at a time.

  • Serve Safe Certification required

  • Allergen Awareness Certfication required

  • Class C Operator Certfication required

  • UST Vapor Recovery Certification required

  • Valid Driver’s License and automobile insurance required.    

  • Working Phone for off hours contact.

 
Work Schedule/Hours
Regular – Anytime during normal store operating hours.  Required to work 40-45 hours per week and attend managers’ meetings. Assistant Managers are required to be on call.
 
Required Education, Experience and Skills

  • High school diploma or general education degree (GED).

  • 1-2 years prior retail store management experience, preferably in Food and/or C-Store Industry.

  • Strong customer service skills.

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