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Scheduling Specialist - Weymouth, MA

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Posted: 03/12/2023


Requisition ID: 1031

At American Alarm & Communications, Inc. our only mission is to protect people, their homes, and businesses, with electronic security systems and 24-7 alarm monitoring. Everyone in our company contributes to that mission by doing their job effectively. Today we are recruiting for an experienced Scheduling Specialist as described below, for our Weymouth, Massachusetts location. 

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for scheduling service calls, fire inspections and customer support. Member must be able to work well with others while pursuing team goals for productivity and innovation.  

Duties and Responsibilities:   

  • Answer incoming service calls, be able to meet the customer’s needs or resolve any customer issue.
  • Watch the schedule for changes such as the technician running late, rush jobs, and emergency jobs.
  • Coordinate the scheduling of daily service calls, quarterly fire inspections, and wellness inspections, UL Inspections, Gold Inspections and return visits to customers.     
  • Dispatch technician to customer related service calls. 
  • Review scheduling changes/Issues with Service Scheduling Supervisor/Manager.
  • Communicate with sales, technical staff, accounting to accommodate the needs of the customer to provide superior customer service.
  • Other duties required by management.

Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills.  Individual must have a proven track record of taking initiative and handling numerous priorities at once while providing superior customer support.  Must be proficient in computer skills and detail orientated.  


Minimum education requirements: Associates Degree or high school diploma with longer work experience.  Candidate must be highly proficient with software applications.  

Compensation:  Highly competitive salary, based on experience, plus company profit sharing.  

Benefits: American Alarm team members have a comprehensive benefits program that includes medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life, and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time. 

Family business: We’ve been at this for 51 years, still family-owned, and the first employee we hired is still with us. That tells you something about how we value people, and how our employees value working here.

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