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Licensed Security Service Technician

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Posted: 07/09/2023

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.

What we offer:

  • Competitive Starting Pay

  • Paid Training

  • Tuition reimbursement

  • Global Advancement Opportunities

  • Company Vehicle (as applicable)

  • Referral Bonuses

  • Comprehensive Benefits

  • Medical/Dental/Vision insurance

  • Health Savings Account (HAS)

  • Life Insurance

  • 401(k) savings plan with company match

  • Short-Term and Long-Term Disability

  • Employee Assistance Program

  • Wellness Program

  • And more!

What you will do:

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access Systems, and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently. 

How you will do it:

  • Locate and alleviate trouble with damaged equipment or wiring

  • Readjust equipment, repair or replace inoperative equipment, and test for operation

  • Prepare trouble order forms to report temporary repairs

  • Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies Responsible for the service and repair of commercial Security/Fire Alarm/CCTV/Card Access systems


What we look for: 


  • Massachusetts Class D License-Low Voltage

  • High School Diploma or equivalent required

  • Experience with Fire Alarm, security, CCTV, card access

  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices

  • Experience inspecting, repairing, and programming fire alarm panels and fire suppression systems Computer literate

  • Ability to follow verbal and written instructions

  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

  • Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

  • Ability to work flexible hours including weekends to meet customer requirements

  • Overnight travel may be required

  • Demonstrate a high level of customer service

  • Maintain truck inventory to ensure timely response to customer needs

  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times

  • Strong organizational skills, a positive attitude, and an ability to learn quickly

  • Possess a valid driver’s license and driving record that meets company requirements

  • Able to pass a pre-employment background and drug test

  • Retain any licenses that are required by National, State and Local codes



  • 3 years documented experience in low voltage electrical systems preferred

  • NICET II certification a plus.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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