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Assistant Director of Community & Family Support Services (CFSS)

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Posted: 07/09/2023

Assistant Director of Community & Family Support Services (CFSS)

The Assistant Director of Community & Family Support Services (CFSS) oversees the management of LUK’s support services provided to individuals with developmental and intellectual disabilities. The qualified candidate will work with program leadership, including the CFSS Director and program-specific Coordinators, to provide overall management and support of the CFSS Division, in order to achieve the overall objective of providing quality care and services to children, individuals and families served by the programs. The right candidate will demonstrate a commitment to the empowerment of children, individuals and families to realize their unique potential. Incorporate the agency philosophy of systemic thinking. Use resources from the community and agency with awareness of social policies and concerns for clients. Facilitate the integrity of the family while ensuring the safety of all family members. The Assistant Director provides leadership in integrated programming provided by the division. Master’s Degree in Public Health, Human Services, or related field, with 5 years of relevant experience required.

This is a full time position located in Central Massachusetts and will include community-based travel and implementation. Experience working with Neurodiverse individuals preferred. Bilingual/bicultural candidates are encouraged to apply.

In addition to very competitive salaries LUK offers a substantial and unique benefit package found here.

Introduction to LUK, Inc.

LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. It’s not easy work, but it is rewarding! With Crisis as our middle name (LUK Crisis Center), we are well versed in handling all kinds of issues that may arise. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We encourage staff to participate in numerous opportunities to grow as an individual and a member of a team, influence others and be influenced, be your best and do your best. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work. The community is “LUK-y” to have the skills, experience, and talent of our staff!

For more information, please visit our website & social media accounts!

Website | Facebook | Instagram | Twitter | YouTube | LinkedIn | AmazonSmile


The Assistant Director of CFSS assists the Director with the leadership and management of the Division. The Assistant Director assists with the implementation, review and revision of Divisional practices and compliance with funder and licensing standards. They work collaboratively with agency and divisional leadership to identify challenges and opportunities and generate solutions intended to sustain the financial viability of LUK’s mentoring and intervention services. The Assistant Director will provided high quality supervision and management of staff in order to enhance the provision of our services.

Responsibilities Include

  • Assists with management and operation of the CFSS division
  • Provide leadership to staff concerning program models, values, and purpose with a team-oriented philosophy
  • Interview, hire, and train new CFSS staff
  • Supervise and mentor staff, including evaluating and disciplining staff
  • Lead agency staff to ensure the successful innovation, development, implementation, and success of program outcomes
  • Develop mechanisms to promote consumer and community involvement within programs
  • Supporting agency partnerships and developing new linkages that will enhance CFSS programs and services
  • Grant writing and preparing reports to funders
  • Balance the needs of the division with solid fiscal management
  • Maintain strong working relationships with multiple stakeholders, including consumers, partner agencies, and funders
  • Ensure all programs comply with all licensing and regulatory requirements
  • Acquire a deep understanding and commitment to LUK’s Mission, Vision and Values and programming and advocacy

Knowledge and Experience Required

  • Master’s Degree in Public Health, Human Services, or related field
  • 5 years of relevant experience, including program management
  • Experience with Positive Youth Development, Motivational Interviewing, and Trauma Informed programming
  • Experience with State Agencies such as DDS, DMH, DPH and DCF
  • Linkages and knowledge of community resources
  • Strong grant writing experience
  • Valid driver’s license and reliable transportation

Skills and Abilities

  • Culturally responsive
  • Strong program management skills
  • Ability to implement new programming
  • Management, supervision, and staff mentoring experience
  • Networking and partnership development and maintenance skills
  • Strong communication skills
  • Internet access for remote work
  • Reliable and safe transportation
  • Demonstrated ability to create meaningful relationships
  • Strong presentation skills
  • Self-starter with great organizational skills and drive to succeed

How to Apply

Submit a cover letter and resume sharing your interest and unique qualifications for this position to:

Mail: Director of Human Resources
LUK, Inc.
545 Westminster Street
Fitchburg, MA 01420

Email: with the subject line “Assistant CES Director”

FAX: 978-829-2210

Job Location
This position will lead programming throughout Central Massachusetts, with dedicated office space in LUK’s Main Office in Fitchburg, with access to office space in Worcester and Webster. The position will provide community-based services and supervision. Transportation required. Ability to work remotely on occasion.

Salary Range and Benefits
Contact LUK’s Human Resources Department for information on the salary range.

For benefit-eligible positions, LUK provides an extensive and unique benefit package. For more information on LUK’s employment benefits please visit:

Position Overview

LUK Division:   Community & Family Support Services (CFSS)

LUK Component: Community & Family Support Services (CFSS)

Direct Supervisor: CFSS Director

LUK Staffing Category:     3   

This position is 40 hours per week

This is a salary position: ☒

This is an hourly position: ☐

This position is benefit eligible: ☒

This position is community-/home-based ☐

EOE and Diversity Commitment

LUK is committed to diversity, inclusion, equity, and justice, and is an Equal Opportunity Employer. Our diverse workforce has talented professionals like you throughout the agency – from those with lived experience to recent college grads to seasoned professionals. We believe that the diversity of our workforce is a strength that helps us best meet the needs of the people we serve.

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