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IT Systems Administrator I

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Posted: 01/09/2022

Position Summary:

Under the direction of the VP Information Technology the IT Systems Administrator I is responsible for administering and supporting the IT environment. This includes the network, servers, desktops, phones, and applications to ensure optimal performance, scalability, and reliability. This position is also responsible for meeting security compliance in conformance with the established Credit Union policies and procedures.

Primary Responsibilities:

Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to members served by the Credit Union.

  1. Provide Tier I and Tier II technical support for all users across the credit union.
  2. Implements hardware, software solutions, updates and patches to systems as directed.
  3. Operates as part of the disaster and business recovery team.
  4. Prepares and maintains documentation of network architecture, software installation, and other IT related procedures.
  5. Administers and troubleshoots a variety of operating systems and business applications.
  6. Performs system maintenance tasks on Servers, SAN, and Network Devices to ensure the latest supported versions and security updates.
  7. Troubleshoots and resolves Help Desk support requests on and off hours (including weekends).
  8. Assists with implementation of both small and large technology projects related to systems and applications running on the network.
  9. Communicates and collaborates with team members, functional experts, management, and users on implementing solutions and projects.
  10. Adheres to all LCU policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required.

Secondary Responsibilities:

  1. Keeps informed of developments within the traditional and digital banking industry and regulatory environment relative to retail products and services. Attends meetings and seminars as needed.
  2. Represents the Credit Union through participation in various technology and financial services industry professional networking organizations.

 

Requirements

Associate Degree, Technical Certification, or its equivalent in coursework, and at least two years’ experience working as a systems administrator in a banking/credit union environment.

Required: Hands on experience installing, configuring, and supporting Windows 10 workstations, Windows Server 2016, Virtual Server environments (VMware, HCI), SAN, Firewalls, Office 365, and cloud based VOIP systems. Must have prior experience supporting LAN/WAN networks.

Prior experience with a credit union financial core preferred. Must have a valid driver’s license and ability to travel throughout the branch network as needed.

Employees are expected to exhibit LCU’s core values, You’re Somebody, Own It, Work Together, Be Caring, in all interactions with internal and external members to achieve the credit union’s goals and support a culture of inclusion.

Physical Demands:

On a regular basis required to sit for extended periods of time, walk, stand, use hands and fingers to handle and feel objects, reach with hands and arms, talk and hear. Specific vision abilities required are close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. The noise level in the work environment is moderate. Occasional bending and lifting up to 25 pounds.

Employment at Will:

All employees at Leominster Credit Union are considered at-will and this job description is not meant to imply a contractual agreement or commitment in any form.

Disclaimer:

This job description describes the general nature and level of work assigned to the position. It is not an exhaustive list of all duties and responsibilities. LCU reserves the right to amend and change responsibilities to meet business needs as necessary    

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