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IT Helpdesk Intern

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Posted: 01/09/2022

Summary – Job Responsibilities – Activities:

The IT Helpdesk Intern reports to the IT Manager and is responsible for providing excellent customer service and technical support to employees, contractors, and customers. This is a collaborative position that involves a combination of technical expertise and customer service. This role is responsible for the technical administration, maintenance, programming, and repair of the PC and network equipment, as well as, taking the lead on new instructional technology projects, hardware and software installation, problem diagnosis, and troubleshooting.

Functions:

  •     Provide help desk support for all employees
  •     Provide immediate problem resolution or escalation to appropriate level of support/management
  •     PC troubleshooting, hardware, and software
  •     Receives requests for software installation, assistance, and support from end users, performs hardware and software installations and diagnostic procedures, including the use of software utility programs to diagnose and troubleshoot problems
  •     Configures workstations for end users, utilizing a standard desktop configuration
  •     Performs basic network troubleshooting
  •     Troubleshoots and resolves access and connectivity issues
  •     Provides end user support for on-site printing/copying/multifunction services
  •     Assists with installing cabling and end user devices
  •     Update and maintain documentation and standard operating procedures
  •     Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the IT department and Company

Education – Experience:

  • Education and/or experience equivalent to college student majoring in an accredited Information Technology program

Required Skills, Competencies, Authorities and Training Needs:

  • Strong Windows 10 skills and knowledge of Microsoft Office 365
  •     Ability to install PC hardware in a network environment.
  •     Ability to setup PC hardware and software.
  •     Ability to diagnose and troubleshoot PC problems.
  •     Clear written and verbal skills essential. Ability to follow through on tasks assigned.
  •     Frequent end user interaction requires interpersonal skills and positive attitude.
  • US citizenship required. 
  • Proof of Covid-19 Vaccination Required

AMSC is an EEO M/F/D/V

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