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Telephone Triage Nurse- Full-Time

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Posted: 01/09/2022

We are looking for a full-time RN or LPN for our busy Pediatric Department. The Triage Nurse is responsible for utilizing the nursing process to provide comprehensive care for the patient. He/she is responsible for clinical assessment of patients' needs and implementing a plan of action to accomplish established goals for all scheduled shifts.

Essential Duties and Responsibilities:

  • Triages patients over the telephone. Assesses and evaluates their concerns. This includes screening the illness, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary. Responsible to decide and coordinate timeliness of visit i.e., emergency room, urgent, this week, next week, etc.
  • Proficiency in clinical skills as well as the process involved in maintaining a smooth flow of patients through the unit;
  • Understanding and utilizing established patient care protocols to provide prompt and efficient patient care.
  • Current Massachusetts licensing and CPR certification required.
  • Experience with phone triage in a group practice preferred.
  • Electronic medical record and practice management software knowledge a plus.
  • Weekend and holiday rotation required.

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