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Posted: 01/09/2022

Position at UMass Memorial Health - HealthAlliance-Clinton Hospital

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Title: Assistant Nurse Manager, Emergency Department
Department: Nursing Administration
Requisition #: 216246
Hours: 40
Shift: Various Shifts
Union: Non-Union
Posting Date: 8/9/2021
Status: Exempt/Salaried
Location: HealthAlliance, Leominster Campus

HealthAlliance Hospital is part of the UMass Memorial Heath Care system. Serving northern central Massachusetts, we are committed to improving the health of people through excellence in care and comprehensive health services. By exploring careers with us, you are committed to giving your best to our patients, our community and everyone working on our HealthAlliance-Clinton Hospital Care Team. Whatever your career choice, know that at HealthAlliance-Clinton Hospital you can make a difference.

Position Summary

This position is accountable for assessing, planning, directing, and evaluating patient care in the area of responsibility.  Ensures adherence to HealthAlliance policies and procedures and supports and fosters the mission and vision of the HealthAlliance system. Responsible for the quality of care provided to patients and the processes that lead to continuous performance improvement. The role includes clinical practice, staff development and continuing education, management and leadership, consultation, and research. Works with members of administration, physicians, and other members of the interdisciplinary team to ensure lines of communication are open and processes for problem resolution are in place.

Major Responsibilities:

  1. Completes staffing for the department and weekly payroll submission based on MNA contract guidelines.
  2. Focuses on performance improvement initiatives.
  3. Responsible for auditing nursing documentation and maintaining adherence to HAH documentation standards.
  4. Maintains compliance with Core Measures.
  5. Develops a state of constant readiness for Regulatory Agency Surveys and provision of maximum levels of service excellence.
  6. Initiates educational opportunities in collaboration with Nurse Educators or conducts specialty education as needed.
  7. Assumes RN staff responsibilities as needed per resource availability.
  8. Conforms to unit specific policies and age specific competencies.
  9. Develops policies and procedures to ensure quality and safe delivery of care.
  10. Develops, implements, and evaluates adequate staffing to address staffing needs for delivery of services.
  11. Monitors supervision and evaluation of staff job performances.
  12. Develops, implements, and evaluates budget plan and cost control measures.
  13. Participates in safety surveys, drills and mock codes in conjunction with Safety Committee and security and coordinates the Department’s function in any such activities.

Standard Management Level Responsibilities

  1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
  2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
  3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
  4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
  5. Meets established productivity standards.
  6. Facilitates and promotes the sharing of knowledge and content throughout departments.
  7. Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North, including rounding on patients.
  8. The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.
  9. Adheres to change control processes.
  10. Participates in cross training to optimize department resources.
  11. Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
  12. Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.
  13. Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
  14. Adheres to the HealthAlliance-Clinton Hospital Code of Conduct and Behavior Standards and dress code.
  15. Complies with established environment of care/safety policies and procedures and all health and safety requirements.
  16. Maintains and fosters an organized, clean, and safe work environment.
  17. Contributes to the development and application of process improvements.
  18. Maintains a collaborative, team relationship with peers and colleagues to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.
  19. Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis. Assist in conducting staff meetings at both Leominster and Clinton Campuses.
  20. Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
  21. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.
  22. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
  23. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
  24. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
  25. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
  26. Ensures adequate equipment and supplies for department.
  27. Develops and maintains established departmental policies, procedures, and objectives.
  28. Ensures compliance to all health and safety regulations and requirements.
  29. Maintains, regular, reliable, and predictable attendance.
  30. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications:



  1. Bachelor of Science in Nursing (BSN)
  2. Registered Nurse licensed to practice in the Commonwealth of Massachusetts
  3. BLS certified
  4. Certifications required per specialty might include ACLS, NRP, PALS etc.


  1. Master’s Degree
  2. National certification in specialty



  1. Minimum five (5) years of experience in specialty nursing with at least three (3) years of supervisory experience
  2. Extensive knowledge of specialty practices, standards, and trends as well as the ability to keep current on new efforts
  3. Must possess excellent interpersonal and written communication skills
  4. Knowledge of TJC, OSHA, HCFA and EMTALA regulations as well as standards of care from pertinent specialty organizations
  5. Demonstrated leadership
  6. Ability to read, write and speak clearly in English


  1. Experience in professional development

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. 

Department-specific competencies, including age-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. 


Standards of Respect:


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