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Posted: 01/09/2022

Position at UMass Memorial Medical Center

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.


Requisition #: 221676

Title: Catering Associate

Department: Food & Nutrition 

Location: UMass Memorial Medical Center

Shift: mixed

Status: Non-Exempt

Union: UFCW

Hours: 40

Shift Length: 12

Position Summary:

Performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. Serves as liaison between patients, Nursing unit, Dietitians, Food Service staff and Food Service Management in the communication of patient special requests, issues, and concerns. Works as a cooperative team member in support of the established goals and objectives of the Food and Nutrition Services Department.

Major Responsibilities:

  • Utilizes computerized menu planning system to generate current diet order lists. Verifies for accuracy with unit charge nurse and/or other designee. 
  • Responsible for completing the menu rounds process for assigned patients to communicate menu system and record menu choices in a timely and efficient manner. Adjusts menus accordingly for modified diets. Reviews individual diet prescriptions with patients, as applicable. Informs patients regarding appropriate food alternatives/options as necessary due to dietary restrictions.
  • Communicates patient special requests or issues to Nursing, Dietitians, other Food Service Staff, and Management. Assists Dietitians with monitoring of patients on NPO, Clear, Full Liquid diets and other restrictions. Orders special menu items from Cooks and Cold Prep. Maintains patient meal logs.
  • Performs various duties in preparation for patient meal service. Ensures the tray cart is properly sanitized and stocked. Gathers and replenishes supplies as necessary. Prepares trays for delivery including but not limited to; placemat setting, wrapping of silverware, placement of condiments and garnishments, and floral table tents as applicable. Checks for accuracy and inclusion of all food and non-food items on patient trays. 
  • Assists coworkers with other duties as needed or assigned.

Position Qualifications:



  1. -


  • High School education or equivalent.



  • Excellent communication and interpersonal skills.
  • Ability to read, write and speak English.
  • Ability to perform multiple tasks under time constraints and constant interruption.
  • Basic knowledge of unit weights and measures and basic mathematical functions.


  • Prior experience in a patient care capacity strongly preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Standards of Respect:

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