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Revenue Cycle Specialist AR/Collections

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Posted: 01/09/2022

Location: Ayer, MA Department: Finance

The Revenue Cycle Specialist – AR/Collections supports the finance organization with various duties related to billing and collection of customer accounts. The position also acts as a patient-focused liaison to assist customers with access to our products through the referral process. This position requires the ability to interact professionally with patients, insurance companies, institutions (including state programs, clinics, and other health professionals), as well as Cambrooke employees. The Revenue Cycle Specialist - ARC must be able collect and disseminate information relative to the company’s operating procedures and goals. This position sits in the Corporate office in Ayer, MA. The core hours of operation are 8:30 am to 5:30 pm.

Examples of Work Performed
  • Ensure Ajinomto Cambrooke has necessary documentation to start the referral process.
  • Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, authorization, and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
  • Provide assistance and guidance for patient(s) and their families working through eligibility and prior authorization process with payers.
  • Make and receive calls regarding the CambrookeCare process.
  • Work with Pharmacy Benefit Managers (PBM) and Durable Medical Equipment companies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
  • Billing insurance 3rd party and institutions.
  • Processing of cash receipts and creation of deposits.
  • Research and resolution of internal and external credit clients’ billing queries.
  • Collection calls with insurance and institutions.
  • Filing and e-filing of A/R.
  • Interacting with Client Services and Reimbursement team members to resolve or avoid issues.
  • Assisting with month end/year end close and reporting.
  • Work collaboratively with client services and regional sales team.
  • Maintain medical records in compliance with HIPAA rules and regulations.
  • Adhering to all company SOPs with regards quality and safety.
  • Other duties as assigned.
Education and/or Experience:
  • Minimum High School Diploma or equivalent; College degree a plus.
  • 2 plus years work experience in medical billing, eligibility, authorization, and interaction with payers.
  • Understanding of HCPCs and ICD10 coding.
  • Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid, and WIC).
  • Medical Terminology and/or Clinical Nutrition knowledge a plus.
  • Proficiency in Microsoft Excel required.
  • Proficiency in Microsoft Word required.
  • Proficiency in Microsoft Access preferred.
  • Previous experience with SalesForce preferred.
  • Previous order management system experience such as Nexternal preferred.
  • Strong written and oral communications skills required.
  • Demonstrated sense of compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
  • Knowledge of HIPAA and the ability to maintain confidential information security relative to all company’s proprietary information.
  • Must be results and people-orientated having the ability to balance business and relationship considerations.
  • Detailed oriented with a strong mathematical aptitude.
  • Must maintain information security with regard to all company’s proprietary information.
Minimum Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Ability to multi-task and work well under pressure.
  • Ability to focus on details to ensure accurate data entry.
  • Ability to communicate effectively through written and oral communications.
  • Ability to be reliable, dependable, punctual, and demonstrate a strong work ethic.
  • Ability to interact well with all levels of the organization and in alignment with company’s overall goals.
  • Ability to occasionally lift 10 lbs., reach, bend, stoop.
  • Ability to work in a seated position for up to 8 hours a day.
  • Ability to utilize a telephone, headset, and computer.
  • Ability to perform multi-faceted projects in conjunction with day-to-day activities.
  • Ability to think analytically and to assist with new initiatives and process improvements to enhance Company mission and values.
  • Ability to successfully function and accurately manage workflow during high volume, critical situations.
  • Ability to identify potential risks and take proactive steps to prepare for critical situations.

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