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Mortgage Operations Manager

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Posted: 06/14/2020

Mortgage Operations Manager
Full Time
Career Opportunity: Mortgage Operations Manager
Location: Fitchburg, MA
Schedule: Full-time; Monday – Friday
As the Mortgage Operations Manager, you will provide exceptional leadership to the team of Mortgage Generalists, Mortgage Closers, Quality Control Administrator, and the Mortgage Systems Partner.
General Responsibilities:
• Oversee the functions of the Mortgage Generalists, Mortgage Closers, QC Administrator, and the Mortgage Systems Partner
• Oversee the mortgage and home equity loan closing process
• Remain a subject matter expert on regulatory requirements and procedures
• Ensure training for department staff, to include product knowledge, regulatory requirements, procedural requirements and software utilization
• Manage systems in the Mortgage Department as it relates to loan origination system, testing and implementing new releases.
• Acts as the point of contact with the vendor for matters requiring assistance from the vendor.
• Provide recommendations for process improvements and participate in the implementation including the updating of all procedures and forms as required.
• Work with auditors and examiners to provide the required documents before, during and after the exam.
• Ensure that monthly reconciliation of the general ledger accounts, construction loan and holdback accounts are completed timely and accurately.
What you will need to be successful:
• At least 5 years’ experience in mortgage lending with lending authority
• Candidates must have experience leading and coaching a team of employees
• Strong attention to detail, ability to process work quickly and accurately, and must demonstrate the ability to work under deadline pressure
• Thorough knowledge of real estate lending guidelines and regulations including secondary market
• Knowledge of Microsoft Word, Excel, and Outlook needed
• High School diploma or equivalent required, Associate’s degree preferred
• Generous paid time off that begins accruing on first day of employment
• Comprehensive medical, dental and vision benefit plans with options to fit any lifestyle
• 401K plan with employer match
• Tuition Assistance
• Lucrative Bonus Program
Workers Credit Union is an Equal Opportunity Employer
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