Duties include but are not limited to the following: responsible for providing fire testing and inspections for customers. Must be proficient at servicing all of the fire systems that are in our customer database and able to effectively communicate with technical staff and external/internal customers. All services must meet the highest quality standards set forth by American Alarm/Advanced Signal while assuring a professional and safe working environment.
Duties and Responsibilities
Test fire alarms and sprinkler systems at customer sites by inspecting controls, transmitters, batteries, and audible and visual alarm indicators. Clean smoke detectors and test. Performs minor maintenance, repair, and replacement to fire alarm systems.
Maintain accurate records and files to perform routine inspections for the customer base.
Monitors quality of service and installation work performed at the customer site to ensure the highest quality standard and safety.
Provides written and oral reports to Central Station by phone or radio.
Complete testing paperwork.
The physical requirement to inspect equipment includes climbing ladders, poles, and riders, moving values, squatting, and lifting an average of 50 pounds.
Other duties include reading, writing, taking verbal instruction, and using a keyboard.
Must be able to speak knowledgeably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
Must be able to drive a company vehicle adhere to policy and maintain a vehicle.
Regular attendance must be maintained.
Equipment used to Perform Job:
Must be skilled using the following equipment: a ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) and telephone, lift, computer and calculator.
Must be able to lift 50 pounds.
High School Degree or equivalent and knowledge of installing all basic fire alarms with one to two years of related experience.
Massachusetts Electricians Journeyman “B” or System Technician “D” license