General Statement of Duties
Incumbents in positions in this series maintain files and records; provide basic advising information for students, faculty, and staff; assist students, faculty, and staff with course registration and other essential advising functions as instructed by supervisor; prepare documents related to student advising and registration; answer telephones; send emails; prepare and mail outgoing correspondence or parcels; prepare correspondence, forms, files, and reports for processing, storage, or forwarding; answer inquiries; operate standard office machines and equipment; and perform related work as assigned.
- Provides routine information concerning departmental and college services according to established procedures via telephone, email, mail, and in person;
- Answers inquiries relative to laws, rules, regulations, policies, procedures, and processes regarding departmental and college services;
- Receives, records, files, and retrieves materials according to established procedures;
- Prepares standardized forms according to detailed procedures;
- Receives and distributes incoming mail, memoranda, packages, etc. to appropriate individuals within the department;
- Operates standard office machines and equipment requiring brief orientation for use;
- Performs typing functions such as typing forms, letters, memoranda, routine correspondence, envelopes, labels, index cards, etc.;
- Maintains records according to established procedures in order to ensure accurate and complete information;
- Makes calculations according to prescribed formulae for the purpose of processing documents such as invoices, payments, tax returns, etc.;
- Schedules or arranges for conferences, meetings, interviews, appointments, or similar activities by reserving required facilities, checking the availability of parties involved and notifying appropriate individuals of dates, times and locations to ensure the availability of facilities and attendance by appropriate individuals;
- Prepares requisitions according to standard procedures in order to replenish supplies;
- Notifies appropriate parties, orally and in writing, of information such as meetings, conferences, departmental or college decisions, cancellations, appointment and visitor arrivals, etc.;
- Conducts on-the-job training of assigned employees concerning routine clerical procedures, agency policies;
- Compiles statistical information to be included in reports of agency activities;
- Proofreads and reviews departmental and/or college materials for grammatical, punctuation and spelling errors and for proper format, accuracy and completeness.
- Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.
- A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*
- A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*
- A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.*
- A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized non-degree granting business or secretarial school above the high school level may be substituted for the required experience.*
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
An appointment made from outside the bargaining unit must be made at step one ($37,074.44) of the salary range.
Employee Status: Full Time
Hours per Week: 37.5
Number of Weeks: 52
Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
The following documents are required:
2. Cover Letter
Anticipated Effective Date: December 2019
Applications accepted up to and including December 19, 2019
Applications received after December 19, 2019 MAY be considered until the position is filled.
Candidates may be subject to employment screening to include both a Criminal Offender Record Information (CORI) request and a Sexual Offender Registry Information (SORI).