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Customer Service & Support

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Posted: 06/14/2020

Customer Service & Support
Employment type: Full-time. Our company is seeking to fill the Customer Service & Support role. This person will assist in managing our busy office and provide excellence in customer service. We are looking for an individual who is efficient, self-motivated, excellent with customers and comfortable being a member of a team. The ideal candidate for this job is a strong communicator, flexible, resourceful, a good problem solver, organized, and self-motivated. Our office is small and fairly quiet, but busy. The ideal candidate will need to be comfortable in a relatively quiet environment but have the ability to adapt to workers coming and going. Responsibilities include supporting both sales and operations, including:
 Answering phones and greeting customers
 Entering leads into the client relations database
 Providing sales/administrative support for the company president
Operations – Support the Finance/Office Manager, including the following activities:
 Accounts Payable
 Light inventory & ordering
 Managing time cards
 Running errands
 Issuing insurance certificates
The Customer Service & Support person must understand and consistently work toward the company core values:
 Fail Forward: Desire to learn, curious, passionate, open minded
 Black Bear DNA: Loyal, team player, sacrificial
 John Scott Footprint: Uncompromising quality, hardworking, customer-focused
These are communicated first via action, but team members are also expected to support the goals and ideals of management and owners in all aspects of work.
Pay scales associated with job: Entry/Mid-Level – $41,000 – $47,800
Qualifications & Requirements: Must have good communication and listening skills and able to work with both office workers and field crew. Ability to work independently and as a part of a team with knowledge of Microsoft Office (Word, Excel, Outlook).
Benefits include: Paid sick & vacation time, 401k, life insurance, health & dental.
About Black Bear Coatings and Concrete Black Bear is a small but growing business and has been proudly leading the industry for over 10 years, specializing in Decorative & Designer Epoxy, Urethane Mortars, Surface Restoration, Cementitious Coatings, Polishing, Mitigation Systems, and more.
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