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Call Center Operators

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Posted: 06/14/2020

Arlington, MA

If you want to feel good at the end of every shift, knowing you made a difference in people’s lives by protecting their homes and businesses, this job is for you. We are seeking enthusiastic customer service team players to provide life-safety and security alarm monitoring from our state-of-the-art security call center in Arlington, Massachusetts.

***Please note this is not a security guard position – we are seeking candidates who have Call Center experience.

Successful candidates for this position will have superior customer service skills, data entry experience, strong verbal communications skills, attention to detail, and be able to multi-task and problem solve. Many of our current operators have joined us from high end retail positions or consumer call center positions and have had great success because of their transferable people skills.


Compensation to start at up to $20.00 per hour or more commensurate with experience.

Our call center operators are trained to evaluate and respond within seconds to any alarm, be it intrusion, fire, environmental hazards such as flooding, gas leaks, carbon monoxide, or a fault in a company’s business network. Operator response to emergency signals averages less than 20 seconds. Operators interface with local first-responders and law-enforcement officials to help facilitate emergency response and follow-up.

*American Alarm is New England’s Trusted Security Company. We are a family-owned business with more than 250 employees in six locations. We offer extensive and ongoing industry training, a full benefits package and numerous incentive plans including profit sharing for employees.

American Alarm was founded in 1971 and provides a full range of security and life-safety systems for all classes of property, from single-family homes to businesses large and small, to major public and historic venues. The nerve-center of our operation is our newly expanded and enhanced Security Command Center in Arlington. This monitoring center been called a model for the industry and is attracting visitors from all over the world. U.L. listed and recognized by the U.S. Federal Government, it is equipped with the latest monitoring and communications technology and full remote disaster-proof redundancy.

We welcome applicants with successful former military experience and call center associates. In short, if you have the desire to succeed and a commitment to customer service excellence, we have a future you can count on and a team that can help you get there.

Please reference your desired Full-Time working hours – based upon days, evenings or nights. Some shifts require weekend scheduling. We run fixed shifts but will be flexible based upon your needs.


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