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Video Member Service Representative

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Posted: 07/12/2020

Video Member Service Representative

Full TimeClerical
Requisition ID: 1665

Career Opportunity: Video Member Service Representative

Location: Lunenburg, MA
Schedule: Full time: 40 hours

Workers Credit Union is seeking qualified candidates for the position of Video Member Service Representative to join our great team in the Member Information Center.

As a Video Member Service Representative, you will be responsible for enhancing the member experience by serving members in a professional, courteous and efficient manner through prompt handling of teller transactions via the ITM video conferencing system.

General Responsibilities:
• Complete customer transactions with accuracy and efficiency utilizing video teller software
• Resolve customer complaints, while observing regulatory requirements and bank policy
• Authorize overrides responsibly with customers and Bank security in mind
• Complete CTRs, SARs and holds when necessary and appropriate
• Troubleshoot hardware and software issues

• Qualified candidates will have a minimum one year of credit union/banking experience. Previous Call Center experience a plus.
• Excellent communication and organizational skills, ability to present a professional image, and service oriented demeanor.
• High School diploma or equivalent required.
• Bilingual skills, specifically in Spanish, Portuguese and/or Hmong, are a plus

• Generous paid time off that begins accruing on first day of employment
• Comprehensive medical, dental and vision benefit plans with options to fit any lifestyle
• 401K plan with employer match
• Tuition Assistance
• Lucrative Bonus Programs

Workers Credit Union is an Equal Opportunity Employer

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