The Senior Teller generally serves as the first point of contact to the members into the credit union. The Senior Teller delivers exceptional service while performing all phases of teller and member service duties, in conformance with established policies and procedures. This includes accurately completing member requests and actively recognizing new product or service recommendations. The Senior Teller generally serves as a back-up to the Teller Supervisor.
Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to members served by the Credit Union.
1. Processes a variety of member transactions in a prompt and efficient manner such as deposits, withdrawals, loan payments, credit card advances, sells money orders and teller checks, and redeems savings bonds. Cashes checks within check cashing guidelines. Ensures proper documentation and accuracy of all transactions.
2. Verifies all cash transactions and balances cash drawer. Makes settlement of daily activities and maintains accurate records of all monies assigned. Adheres to the Credit Union’s Teller Balancing Policy.
3. Organizes work station of daily activities. Inventories cash and requests cash as needed, verifies cash upon receipt and obtains necessary forms and supplies.
4. Places holds or flags on accounts in accordance with established procedures. Recognizes irregular or suspicious transactions and adheres to policies and procedures to minimize losses.
5. Demonstrates strong knowledge of the credit union’s products and services. Proactively participates in the referral process by identifying opportunities to expand member relationships as a result of referring members to the appropriate products and services. As a guideline, full time Tellers must attain a minimum of 4 booked products or services per month and part time Tellers must attain a minimum of 2; individual goals may be set higher.
6. Maintains inventory and supplies for the teller line.
7. Demonstrates the ability to manage routine member service issues independently.
8. Assists the Teller Supervisor in balancing the ATM, coin and cash machines. Verifies Fed cash shipments.
9. Assists the Teller Supervisor in the assignment of duties for the teller line. Assists tellers with balancing cash and researching differences and errors, re-verifies teller cash drawers and processes transaction corrections when necessary.
10. Assists Teller Supervisor in daily, weekly and monthly audit functions.
11. Administers supervisor overrides for restricted transactions appropriately and within assigned limits to approve and take responsibility for the transaction.
12. Adheres to all LCU policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required.
13. Prepares branch cash orders and shipments and completes currency transaction forms.
14. Performs Teller Supervisor duties as needed including opening and closing the branch.
15. Attends MSR training and acts as a back-up for member service or the High School Branch Supervisor, as needed.