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Facilities Assistant

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Posted: 03/07/2021

Title: Facilities Assistant II                                          Employment Status: Full Time

Department: Facilities                                                Location: Ayer and Marlborough Operations Centers

Reports To: AVP Facilities Manager


SUMMARY: Under the direction of the Director of Facilities-Physical Security officer, the Facilities Assistant II is responsible for ensuring all locations are properly prepared for employees and customers for the purpose of maintaining exceptional customer service, performing hands-on maintenance services as needed, working with vendors and being an active participant in our  disaster recovery and emergency preparedness procedures. Additionally, it is expected that this position assist with projects that affect the department and the bank, acts as a resource for other team members in the Facilities Department and embrace the established sales and service culture to maximize their contribution to the Bank’s goals.

The position is based to work out of the Ayer Operations location with regular travel to all other Bank locations. To support special projects and/or coverage needs, this position will be required to report to   the Marlborough Operations location as well.

ESSENTIAL DUTIES and RESPONSIBILITIES:   In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

  •  Assists with the monitoring and maintaining of work orders through Service Desk“”
  • Perform branch location inspections
  • Perform routine preventative maintenance at all bank locations
  • Responsible for the maintenance and upkeep of the supply and shop areas, company owned vehicles as well as other assigned areas
  • Participation in the departments after business hours on call rotation.
  • May be required to work with vendors to review the scope of work and/or obtain quotes
  • Oversee/monitor work being performed by vendors during and outside of regular business hours.
  • Participates in record storage and destruction process
  • Manage supply order requests
  • Serve as back-up mail processing/delivery
  • Following established transportation of information procedures pick-up and deliver items/materials as needed.
  • Regular and consistent attendance is required in order to continue the high standard of customer service
  • In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
  • Other duties as assigned


Work is not routine, predominately manual and completed with limited supervision. 


  • High School diploma or equivalent
  • Prior Facilities building management experience preferred
  • Understanding of Banking industries and standards a plus
  • Light carpentry skills and use of a variety of hand and power tools, required. Carpentry, electrical, plumbing/HVAC and mechanical experience with licenses preferred
  • Adhere to OSHA Safety Standards and good work practices.
  • Working knowledge of Microsoft Office Suite products
  • Knowledge of principles and practices of safe motor vehicle operation; traffic laws and rules involved in motor vehicle operation.
  • Valid Massachusetts Driver’s License and acceptable driving record and personal auto insurance coverage
  • Solid understanding and application of and ability to operate standard office equipment.


  • Mathematical problem-solving using addition, subtraction, multiplication, and division
  • Responsiveness
  • Sound Prioritization
  • Excellent communication skills
  • Vendor management skills
  • Excellent organizational skills with the ability to organize multiple projects, managing competing demands and able to deal with frequent change, delays or unexpected events managing workflow and use time efficiently prioritizing to meet tight deadlines
  • Self-Monitoring
  • Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy and goals.
  • Team player
  • Independent
  • Confidentiality, Discretion
  • Initiative, creativity and resourcefulness
  • Adaptability
  • Utilizes technology/systems in order to improve work processes and create efficiencies and uses a range of technology to solve problems

LANGUAGE/COGNITIVE SKILLS:  The work skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The person in this position frequently communicates with all departments, vendors and occasionally with customers, and therefore must be able to exchange accurate information in these cases. They will need to, use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:
  • Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors and other employees.
  • Define problems, collect data, establish facts and draw valid conclusions.
  • Read, analyze and interpret a variety documents such as safety rules, operating and maintenance instructions

WORKING CONDITIONS AND PHYSICAL EFFORT:  The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:

Physical Demands/Efforts

  • Regularly operate/drive a vehicle 50% of the time - Daily local travel for bank purposes and/or on behalf of the bank (i.e. pick up and deliver mail, emergency repairs, perform routine maintenance, meet with vendors).
  • Regular use of hand tools and/or power tools
  • Regularly lift, carry and/or move up to 100 pounds, (i.e. equipment, boxes, mail, shovel)
  • Frequently required to position self to perform function such as, ascend/descend ladders to perform installs/repairs, run power equipment and hand tools, push, pull, climb or balance; stoop, bend, kneel, crouch, or crawl and access tight spots.
  • Occasionally required to remain in a stationary position, 15% of the time  

Mental & Visual Demands 

  • Routinely operate a computer
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Regular use of office productivity machinery (i.e. mail metering and envelope stuffing machines, calculator, copy machine, fax machine, computer, printer). 

Work Environment and Hazards 

  • Regularly required to move throughout the inside and outside areas of the Bank to access resources and individuals and preform services and /or maintenance.
  • The job regularly requires flexibility regarding time and scheduling sometimes requiring work to be done outside of a normally scheduled workday which may include early morning, evening and/or weekend hours to ensure the department/business needs are met.
  • Occasionally work may be performed outside and/or in the maintenance and utility/storage rooms.
  • Work may occasionally be performed outside with exposure to various weather conditions such as rain, heat and/or cold.
  • 75% of the time It is a general office environment where the noise level is moderate however may be loud at times when operating power equipment such as leaf blower, lawn mower, snow blower, etc. 


Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment

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