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Referral Coordinator/Receptionist

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Referral Coordinator/Receptionist

Nashoba Valley Medical Center · 2090.54850 NVS Physical Therapy
Clerical/Administrative Support
Full TimeDay ShiftM,T,W 8-5:30; TH9-6:30, F11-3
Posted 07/01/2021
Req # 60854
Union Position: Yes

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






Physical Therapy department in Ayer, MA is looking for a full-time referral coordinator/receptionist for to join our team.  The candidate must be professional, polite, dependable, punctual and able to multi-task in a fast-paced environment.   Computer experience essential, must be able to learn multiple software programs quickly, work independently, efficiently and effectively.

Job Summary:  Provides Reception and administrative support and acts as the  in the Physical Therapy Department by obtaining initial and ongoing authorization for PT, OT, and speech therapy as well as administrative support for the Sleep Lab.

  • Works closely with Medical Records, Billing, and Financial Counselors to ensure therapy visits are covered. 
  • Meets the communication needs of the patient/family, departmental staff and medical staff.  
  • Implements directions from the physicians and rehab staff. 
  • Provides cross coverage and for administrative support duties in PT, OT, Speech, EEG, EMG and Sleep Lab.   
  • High School Graduate or equivalent; 
  • one year experience in office setting or hospital setting preferred.  
  • Experience with billing and insurance preferred.
Additional Information:

Steward Health Care is an Equal Employment Opportunity (EEO) employer.  Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic

Important COVID message

Please note, Nashoba Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously canceled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

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