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Jr. Scheduling Agent

New Members

Position Summary - 

As a Scheduling Agent, you will be working as a team, covering approved medical transportation for MassHealth PT1 approved members by placing outbound calls to our contracted vendors. As a scheduler you have to work with your teammates to make sure all transportation requests are covered as required by the contract with Executive office of Health and Human Services.

Essential Functions/Positions Responsibilities:

  • Use SNS Computerized Routing & Planning Software, to schedule passenger routes in accordance with service requirements.
  • Communicate extensively with contracted transportation vendors via phone regarding regular changes, additions, cancellations, service expectations, etc.
  • Understand customer expectations, special needs population, and vendor service requirements
  • Maintain a comprehensive and accurate database of program schedules by area, vendor vehicle configurations and client files related to special needs requirements
  • Cross training with call center to provide lateral services and team support when needed
  • Cross training in shared rides program to create shared rides for contract compliance
  • Provide follow up calls to clients
  • Perform other duties as assigned by Team Lead or department Manager
  • Maintain compliance with all company policies and procedures
  • Overtime may be required
When duties and responsibilities change, the employee may be asked to perform other duties as required as business needs dictate.  Employees are required to identify any changes in their job duties since the descriptions were last viewed.  Additionally, may be asked that employees conducts a review of their position as part of the performance evaluation process.

  • High School Diploma or equivalent
  • Valid unrestricted drivers license or reliable means of transportation.
  • Excellent verbal and written communication skills, including sound knowledge of telephone etiquette
  • Excellent computer proficiency (MS Office - Word, Excel & Outlook)
  • Must have critical thinking and problem solving skills

Scheduling agent position is in Fitchburg, starts around $14/hr

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